Case Study: Edwards Inc
Jeff Smith
Edwards, Inc. is a full-service industrial general contractor providing construction, fabrication, and crane services. We serve a variety of industries including pharmaceutical, food processing, wood and paper products, textiles, general manufacturing, agriculture, and nuclear power generation throughout North America.
Challenges/Pain Points
- Spread out workforce
- Poor testing protocol
- Liability for poor testing, wrongful termination
- Specific to Contracting business.
- The National Construction Management group requires a “Good Guy letter”, and privacy is a concern when disclosing information. They require a TPA to certify the process and standard.
- High rate of substance abuse, but wants to keep people
What matters to you in a TPA?
- Small, accessible team
- Ownership of the solution
- Staff available for personal touch and support
Customer Quote:
“Quick thinking by PDSS saved the day, including dealing with test facility issues. Melanie and her team saved us possibly in excess of $65,000 in liability damages, before fines and fees.”
–Jeff Smith
PDSS Solution
- Customized for our needs.
- Embedded in our company, full partnership.
- PDSS is handling it, end of discussion. Full trust.
Results
- Protecting the business against a wrongful termination, unemployment hearing, PDSS walked down the bulletproof process, during the appeal process PDSS was able to give full documentation and evidence to show proper procedure.
- About once a year we have a positive case, and our executives believe in a second chance. PDSS operates and manages the back to work program, fit for duty process. This results in rehabilitation rather than termination.